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T Level: Digital Support Services Level 3

  • 3

    Level
    Level 3

  • Duration
    2 years

  • Start Date
    September 2025

  • Venue
    City College Norwich campus

  • Course Code
    A0534

Start Date

  • September 2025, Full Time

Summary

This T Level is a two year course which has been developed in collaboration with employers and businesses. It has been designed to meet the needs of the digital industry and will prepare you for a career in the Digital Sector. The T level will offer you a mixture of classroom learning and ‘on-the-job’ experience during an industry placement of at least 45 days (315 hours) and is equivalent to three A Levels.
The course is split into 2 sections: The Core and the Occupational Specialism.

Core Content (year 1)

You will gain core knowledge and develop a general understanding of digital from the following:

  • how digital technologies impact business and market environment
  • the ethical and moral implications of digital technology
  • using data in software design
  • using digital technologies to analyse and solve problems
  • digital environments, including physical, virtual and cloud environments
  • legal and regulatory obligations relating to digital technologies
  • the privacy and confidentiality of personal data
  • the technical, physical and human aspects of internet security
  • planning digital projects
  • testing software, hardware and data
  • digital tools for project management and collaboration

You will also learn about topics specific to digital support services, including:

  • roles within the digital support services sector
  • communication in digital support services
  • fault analysis and problem resolution

In addition to the core content, each student must choose one of the following specialisms:

  • digital infrastructure
  • digital support *
  • Cyber Security *

*Possible delivery from Sept 2023

Why Our College?

Developed with Employers

Our courses have been designed with employers to ensure you get the skills and experience you need to work in the industry.

100%

of students say courses provide opportunities to help them develop their skills to get a job.

7,589

Digital Jobs in Norwich in 2019.

(Source: ONS Annual Population Survey)

Entry Requirements

Achieve 5 GCSE's at grade 4 or above, including English Language and maths, and if taken, GCSE Computer Science at grade 5 or above.

Assessment

Assessment will take place through a combination of externally set exams, an employer-set project in the 1st Year and endpoint Occupational Specialist assessment in the 2nd Year.
All assessment is external, written and set by the Awarding Body, NCFE.

  • Year 1 Core is assessed with 2 written exams plus an Employer Set project which is a brief that relates to your specialism.
  • Year 2 Occupational Specialism is assessed by one large ‘Integration Project’ that provides a business problem for you to analyse and solve.

Progression

Students who achieve this qualification could progress to the following, depending on their chosen occupational specialism:

  • employment
  • higher education
  • apprenticeship

Career Progression

Career options might include becoming an infrastructure technician or a role in IT support. Students can progress into roles such as:

  • IT SECURITY CO-ORDINATOR
  • IT SUPPORT TECHNICIAN

Fees

If you are a UK or home fee status student and aged 16-18 on the 31st August before the start of your course, tuition fees are free.

Where Next?

Why Our College?

Developed with Employers

Our courses have been designed with employers to ensure you get the skills and experience you need to work in the industry.

100%

of students say courses provide opportunities to help them develop their skills to get a job.

7,589

Digital Jobs in Norwich in 2019.

(Source: ONS Annual Population Survey)