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Motor Vehicle Service and Maintenance Technician Apprenticeship

This work based course develops the skills and knowledge needed to be effective within the vehicle maintenance and repair sector.
Course description: 

On successful completion of the programme, the apprentice will have the following capabilities:

Knowledge and understanding of:

  • The fundamentals of vehicle technologies e.g. vehicle systems such as chassis, engine, transmission, electrical, air conditioning, high voltage vehicles, etc.
  • The types, and associated characteristics, of light vehicles e.g. front- or rear-wheel drive, four-wheel drive, etc.
  • Diagnostic principles and logical problem-solving techniques.
  • Emerging automotive technologies and the impact they will have on the knowledge and skills technicians will require in the future.

The competency to achieve the following in the workplace:

  • Carry out the foundation tasks common to all procedures e.g. removing and replacing bolts, screws and clips, replacing seals, extracting damaged fasteners, cutting, drilling, filing, using fabrication skills etc.
  • Contribute to the maintenance of a safe and efficient workshop and adhere to the dealership/garage’s business processes (e.g. environmental awareness, servicing a vehicle, record keeping, customer contact) and standard workshop operations.
  • Access specific information e.g. vehicle repair information, wiring diagrams, maintenance tables, technical production information and apply appropriately.
  • Use diagnostic, mechanical and electrical measuring equipment.
  • Inspect and prepare a vehicle to the required quality standard for handover to the customer e.g. following a service, complex repair, pre-delivery inspection etc.
  • Service and maintain a vehicle without supervision.
  • Remove repair/replace components in line with manufacturer’s standards.
  • Investigate symptoms of vehicle fault(s) and identify the likely underlying causes.
  • Apply advanced diagnostic principles and logical problem-solving techniques, supported by diagnostic tools and testing regimes, to establish electrical, mechanical and electronic faults.
  • Use current flow diagrams and electrical test equipment to carry out standard diagnostic and repair procedures.

The soft skills and behaviours to achieve the following in the workplace:

  • Communicate effectively with customers on a range of topics e.g. draw from a customer the description of symptoms in a way that will support the process of diagnosing faults.
  • Behave in accordance with the values of the company they work for; treat customers with respect and courtesy, quickly respond to their requirements and win their trust using effective communication skills to ensure they receive an excellent experience.
  • Operate as an effective team member taking responsibility when required and be honest and accountable when things don’t go as planned.
  • Constantly learn in order to improve their own performance and that of the business; plan effectively and be highly organised when carrying out service and repairs.
  • Understand how the business works from an operational perspective and demonstrate commercial awareness.
Entry requirements: 

Grade 4 / C in English and Maths GCSE required, in addition to the appropriate job role to meet the Standard content.

Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the End Point Assessment

Learning outcome: 

The initial focus will be on the development of the underpinning knowledge, the competence to complete foundation tasks effectively and the behaviours required, enabling the individual to operate effectively under supervision. With the foundations in place, the next step will be to develop the competence to carry out servicing, repair and diagnostic procedures.


Apprenticeships are work-based training programmes designed around the needs of employers, which lead to nationally recognised qualifications. For further information, please see: www.apprenticeships.org.uk


Requirements of the End Point Assessment:

1. Log book
The assessment organisation will review the final year of the apprentice’s logbook in order to assess the progress the individual has made over time, particularly with regard to the way the development of their soft skills and behaviours have progressed.

2. Behaviour Assessment
They will conduct an independent behaviour assessment, taking input from the apprentice’s immediate work circle. This will be the final peer review, completing a sequence that started at the point the apprentice joined the programme. It will provide evidence of the quality of the individual’s soft skills and the degree to which their behaviours meet the requirements of the workplace.

3. Knowledge Test
There will be an in-depth, online test that will use a range of question types to explore both the knowledge and understanding of the apprentice. The question types will be designed to test the ability of the apprentice to apply their knowledge to real-world problems.

4. Skills Test
The fourth element is a two-day practical examination of the skills of the apprentice and their understanding of the underpinning theory. There will be approximately ten exercises that will provide an effective test of the range of skills required by a technician. They will be timed and carried out in an environment that simulates the workplace to ensure they provide an insight into the individual’s competence.

Career progression: 

Following further training and development, apprentices can progress to a range of jobs such as a light vehicle diagnostic technician, service adviser, service receptionist or maintenance controller.


Training on the Apprenticeships programme is currently funded for apprentices aged 16 - 18 years at the time of enrolment. An employer contribution is required for those aged either 19+ or who have a level 4 or higher qualification.

For the latest information on recruiting an apprentice or if you would like to train your existing staff please contact our Employer Partnerships Team on Freephone: 0800 328 3616 or Email: employerpartnerships@ccn.ac.uk

This is a Level 2 course:
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Course: Apprenticeships
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Course: Engineering and Motor Vehicle
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Approximately 3 years