Solutions Beauty

Solutions Beauty Salon is located in the Cromer Building on our Ipswich Road campus (Ipswich Road, Norwich, NR2 2LJ). Click here for campus map. 

Due to ongoing construction work, car parking on campus is currently very limited and will remain restricted until December 2024. You may need to use one of the designated short-stay parking bays on Ipswich Road or and consider alternative transportation options. Please accept our apologies for any inconvenience.

If you do park on site, please collect a permit from Hair & Beauty reception or Main reception to display in your vehicle for the duration of your appointment. 

Keep in mind that we are open during term time only. Solutions is closed on Bank holidays and during the Christmas, Easter and summer holidays.   

Treatment availability depends on the teaching programme, therefore not all services/ treatments are always available. If you are particularly interested in a specific treatment let us know and we will put, you on a list to be informed when this is available to you.

Within some treatments the student may be assessed therefore the lecturer will need to watch and observe throughout your treatment.

We respectfully ask our clients to remember that we are a training salon and, as such both hair and beauty appointments may start late and run longer than expected. We appreciate your constructive feedback as our students are learning. This not only helps their development but also in our teaching and enjoyment of the service you receive. Please allow extra time in your slot to cater for treatment lateness as we cannot always adhere to the times allocated.

We reserve the right to change any treatment without prior notice and all prices are subject to change at the City College Norwich staff member’s discretion.

We do not allocate specific student therapists for treatments so you will be allocated a therapist based on the tutor/student requirements.

Our clients can book up to a month in advance for their treatments.

It is essential to our students learning that clients attend their appointments.

Change of service – If you need to change the treatment/ service we need a minimum notice of period of at least an hour so we can ensure we have all the relevant equipment ready for your required treatment. You may be asked to wait, and treatment time cut down if you do this on the day as the student will need to reset up.

We need at least two contact numbers from you when booking to ensure a smooth running of the salon.

If you are booking a party of over 3 people, we need to ensure this runs smoothly, we will call you the day before just to remind you and will need to take payment of the booking anything over 3 hours on the day of booking over the phone, this will be non-refundable if a cancellation occurs.

Any change in booked treatments requires a minimum 24 hours’ notice.

Certain treatments/services may take longer than expected.

24 hours’ notice is appreciated if cancelling any appointments as failure to do so may affect students' assessments.

If we need to cancel your appointment which sometimes we may do if the student is absent for whatever reason, we will endeavour to inform you as soon as we can and try and offer you a suitable alternative.

Please call us if you are going to be delayed avoiding any inconvenience, if the appointment is delayed longer than 30 minutes, we will have no choice to open this availability to clients who previously wanted this time.

Cancellation/ failure to attend of appointments at short notice will impact our students learning. Customers cancelling at short notice three times will no longer be able to book and will only be able to access our walk-in offer (subject to availability).

If you call us and we cannot get you an appointment, we have a list for each day if we have any cancellations and we will call you if this is the case to get you booked in.

Please arrive 15 minutes before your appointment to allow for parking, arrival, filling in of record cards and taking payment where necessary. We will endeavour to accommodate your treatment, but we cannot guarantee a full treatment if you are late. If there is no-one on reception take a seat and someone will be with you as soon as possible.

If parking on site, please collect a parking permit at the Hair & Beauty reception. This must be clearly displayed in your vehicle.

As a courtesy to other clients, we request that all mobile phones are on silent. If you need to make a call, please can we ask you take the call outside the salon.

We kindly request your patience and support for all our students, emphasising the importance of recognising their training process. Please refrain from offering guidance that deviates from their instructed methods, as this could potentially undermine the confidence we aim to build. We politely ask that you avoid demonstrating or directing the treatment in any manner to prevent confusion for the students.

The noise levels need to be kept low as many clients are relaxing having massages or facials. Please be considerate when having other less relaxing treatments to those in need of relaxation. Please do not talk to other clients between cubicles as this disturb other clients having their treatments.

Beauty clients must complete a medical consultation sheet. If there is a concern, we may have to offer an alternative treatment or request a doctor’s note.

Solutions salons is still a training environment where the health and safety to our clients and students is priority. Clients are advised that children under 16 years of age are not permitted in the salon.

Please be aware that some treatments may not be suitable for customers with certain conditions therefore upon arrival you will be asked to fill in a medical consultation sheet. 

In the event of any treatment(s) being unsuitable for you your stylist /therapist will advise you an alternative. 

Please note that some treatments may require a doctor’s note. You will be advised at the time of your consultation. 

Regular skin tests will need to be carried out for some treatments before service - please check the timescales on booking at reception.

You can still receive most of our treatments after the first trimester while pregnant, however please make your therapist, stylist or staff member aware if you are pregnant so we can adapt the service accordingly.

The College is committed to safeguarding and the wellbeing of our students. Our campus is not routinely open to the public, so awe ask Salon customers to make their way directly to the Salon reception on arrival, and to leave the campus once their appointment has been completed.

Your name, telephone number and email address will be held in our digital booking system for a year after your last booking and then deleted. Your data will only be used to contact you regarding your booking and current offers at our Salon.

All clients are responsible for their own personal belongings, including those removed for treatment/service purposes. City College Norwich will not be held responsible for loss, damage or theft of any items, howsoever caused.

We offer a selection of gift vouchers which can be redeemed against any of our treatments or retail stock. They are non-refundable and our valid for the academic year (September-June) commencing from purchase date. We also stock Facial, Manicure and Pedicure packs please ask at reception. 

Your constructive feedback is welcomed at the end of the session to the tutor, who will feedback to the student.