Support and Advice
City College Norwich is committed to respecting your privacy. This policy sets out how we collect, use and protect any information that you give us when using this website.
For the purposes of the Data Protection Act 1998 the joint data controllers are City College Norwich, a school of secondary education, the address for which is City College Norwich, Ipswich Road, Norwich, NR2 2LJ and Norfolk Academies (the multi-academy trust); Norfolk Academies is a private limited company by guarantee without share capital use of 'Limited' exemption in England and Wales, registered number 07946986 and address C/O CCN, Ipswich Road, Norwich, NR2 2LJ.
The college is part of the Transforming Education in Norfolk (TEN) Group and uses Norfolk Educational Services Limited, which is another member of the Group, to undertake certain administrative and support functions on its behalf. The function of marketing and managing this website is undertaken on the College’s behalf by Norfolk Educational Services.
You may request details of personal information which we hold about you under the Data Protection Act 1998 Please contact the Office or the PA to the Principal on 01953 452335 or email firstname.lastname@example.org for details of how to make a request
If you believe that any information we are holding on you is incorrect or incomplete, please write to the Principal’s Office as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Questions regarding this Policy should be directed to the Principal’s Office, College Norwich, Ipswich Road, Norwich, NR2 2LJ.
2. What information we collect via this website
The details which you provide about yourself and any information which identifies you such as your name, address, email address, telephone number, country of residence, details of any purchases made through this website (“Personal Information”) will only be retained by us if you provide this information when using one of the services available on our website such as submitting a form, sending an email, subscribing to an email list or making a purchase.
Some information is collected by third parties on our behalf and under contract. Credit/debit card details are collected by the payment processing provider e.g. Wisepay and are NOT held by City College Norwich. We may also collect details of visits to the site and resources you access using cookies (see paragraph 5 below).
We use Google Analytics features based on Display Advertising (Google Analytics Demographics and Interest Reporting). You can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using the Ads Settings.
We will not facilitate the merging of personally-identifiable information with non-personally identifiable information previously collected from Display Advertising features that is based on the DoubleClick cookie unless you have robust notice of, and the user’s prior affirmative (i.e. opt-in) consent to, that merger. You can also opt out using the following Google tool: Google Analytics opt-out browser add-on.
Third-party vendors, including Google, show our ads on sites across the Internet.
You and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on someone’s past visits to our website.
We have implemented Google Analytics Demographics and Interest Reporting and, accordingly, disclose that:
We will use your data from Google’s Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with in Google Analytics to target interest based advertising to visitors of our site.
3. What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons.
To provide you with information, products or services you have requested
To carry out our obligations and process any order arising from any contract entered into between us
Internal record keeping
To improve this website or any services or products offered by us.
We will not disclose your personal information unless we are required by law to do so and we will not sell, distribute or lease your personal information to any other parties.
By using this website you consent to the collection, use and storage of your personal and non-personal information as described in this policy.
All information you provide to us is stored on secure servers.
Payments processed online are undertaken via a secure HTTPS SSL link.
For other processing that may occur online, we will do our best to protect your data and we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, the Internet is not a secure medium and we cannot guarantee the security of your data transmitted to our site..
A cookie in no way gives us access to your computer or any information about you, other than any data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
For more information about deleting or controlling cookies, please visit www.AboutCookies.org
6. Links to other websites
Our website may contain links to other websites of interest. We do check that any such links are age appropriate for our students. However, if you choose to use these links to leave our site, you should note that we do not have any control over other websites. They will have their own privacy policies and therefore, we do not accept responsibility for the protection and privacy of any information which you provide whilst visiting such websites or for any damage that may arise from such use.
Such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question when linking to other sites.
7. Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following way:
Whenever you are asked to fill in a form on the website, look for the box(es) that allow you to give or withhold consent for processing your information.